CUSTOMER: Installation Services

Business Needs: The Company provides installation services for a Fortune 100 home center, fulfilling work orders for products that includes all types of flooring, doors and cabinets. Customers buy the product from the Home Center, but it is shipped to the installation company which receives the product, manages inventory, schedules installers, provides after installation follow up, bills customers, and pays contractors based on job and mileage. They needed a process that would allow them to grow their business and ensure continued satisfaction for their installation clients and the Home Center.

Solution and Approach: To improve the efficiency of operations across numerous service centers in Colorado and New Mexico, Aspenware migrated business processes from spreadsheets and scheduling whiteboards to the web. The Installations Services Manager is a custom workflow application that provides order entry, special orders receiving management, installation scheduling, and warranty claims management and integration with the Microsoft General Dynamics (Great Plains) accounting platform. Additionally, it offers employee time tracking and supports business reporting features.

Applications: Scheduling, Workflow, Inventory Management, Legacy Integration, Great Plains Integration