CUSTOMER: A Major Research and Medical Center

Business Needs: An enterprising medical research center has been the premier research and medical center in the world for its area of expertise. In order to support their mission and their expanding work in a number of areas they were looking for a technology partner that could support them long term. Based on technology discussions that occurred over two years they were aware of Aspenware’s architecture centric approach and technical expertise and initially engaged the Aspenware team to develop an architecture and system that the Medical Center could use for discussions with a potential client.

Solution and Approach: Aspenware’s understanding of the long term direction of the Medical Center team resulted in the development of numerous systems to support the delivery of health care information in several areas. The database driven web and phone applications allow the medical center team to rapidly respond to market opportunities that involved government entities, companies and health plans using an integrated system. The system supports web and call center entry points, configuration of clients, protocols, appointments, and product and literature fulfillment system. Distinct programs in smoking and weight management provide a variety of capabilities. Users can move from a phone only interaction to a combined web and phone program and have a number of interactive tools to monitor and track weight, activity, food intake or smoking cessation behaviors. Additional support resources include personal interaction with a coach and peer group support, helpful quizzes, healthy step information.

Applications: Configurable template based web portals, Call Center Integration, Document Management, Remote Sensor Integration, Mailings Protocol Module, Appointments Module, Work Flow Integration, Analysis Services, and SQL Server Reporting Services