LUXURY TRAVEL CLUB UPGRADES TECHNOLOGY FOR 5-STAR CUSTOMER EXPERIENCE

MAY 4, 2016

These days almost every conversation in board rooms, conference calls and planning meetings is centered around one major topic: getting ahead of customer expectations and elevating their experience through new technologies.

Keeping up with customer interest and expectations while providing top-notch service is often too much to handle through sheer manpower alone. Today’s systems must anticipate needs, automate processes, make relevant data instantly accessible and account for every possibility a customer could encounter.

At Inspirato, this was their challenge. You’ve likely heard of Inspirato by now, the Colorado startup travel club that gives its members access to curated luxury vacation options.

Booking vacations and keeping track of customer information wasn’t difficult at Inspirato – as long as nobody ever changed their mind or asked a tricky question. If they did, customer service reps would have to manually comb through spreadsheets, update various documents and systems, potentially email information, wait for an answer and hopefully remember to update Salesforce. A time-consuming, manual process with too many opportunities for error — and all the while the customer was waiting.

For Inspirato, these inefficiencies kept them from focusing on what really mattered – delivering prompt, 5-star member services so that customers can focus more on enjoying their vacations than booking them.

They turned to Aspenware to help solve these problems and rearchitect their systems. Now data is centralized, processes are automated, and above all, reservations are easier and faster to make and modify.

Aspenware created an entirely new system and experience for Inspirato reps that frees them from manual calculations, data safaris and spreadsheets and gets them back into the business of being present with their members.

To learn more about Aspenware’s solutions for Inspirato, read the full case study here.