Aspenware Commerce adds value to each phase of the customer lifecycle
Follow the Jones family’s customer journey as they plan and book their trip to Rabbit Peak Resort using Aspenware Commerce.
Alexis uses the mobile-friendly site to easily browse and add products to her cart.
She gets excited with high-resolution photos of the resort.
Alexis uses the calendar to view pricing-by-day and discounts for booking in advance. She saves even more by packaging lessons with tickets and rentals.
She saves more on her tickets by reloading existing lift access cards.
Checking out is easy when all she had to do is assign products to her family members and pay.
On-resort purchases are quick and easy after enabling resort charge.
After choosing to have the kids’ lift cards shipped in advance, Alexis has one less thing to worry about.
Prompted by an email from Rabbit Peak, Andrew Jones completes customized profiles for thier rentals and each of the kids’ lessons. Now there will be no wait when he and his family arrive at the resort.
During the pre-arrival process, he takes advance of upsold activities as a discounted price and decides to purchase tubing tickets, too.
With their kids’ lift access cards mailed and the ability to reuse their own cards from a previous trip, Alexis and Andrew drop the kids off at ski school, pick up their pre-teched rentals and head straight to the lifts.
With a quick stop for snacks and sunscreen at the shop, they pay using their resort charge-enabled lift access cards and hit the slopes
- Increase online ticket sales by 25% plus
- Integrate orders and customer households seamlessly with your resort’s POS, without disrupting day-to-day operations
- Provide and integrated visual experience across your brand and e-commerce sites
- Utilize modern product configuration concepts so guests no longer have to sift through hundreds of products online and can easily take advantage of packaging and discounts
- Portray an inspiring resort experience while guests shop through a beautiful, modern, and responsive store featuring high-resolution imagery and a design that’s true to your brand
- Get insight into online behavior, shopping carts, and prospects before guests convert
- Update content, images, and pricing in an easy-to-use admin tool