Aspenware Commerce adds value to each phase of the customer lifecycle.

Follow the Jones family’s customer journey as they plan and book their trip to Rabbit Peak Resort using Aspenware Commerce.

  • Alexis uses the mobile-friendly site to easily browse and add products to her cart.
  • She gets exited with high resolution photos of the resort.
  • Alexis uses the calendar’s pricing by day and discounts for booking in advance to accelerate trip planning.
  • She saves even more by packaging lessons with tickets and rentals.
  • She saves more on her tickets by reloading existing lift access cards
  • Checking out is so easy when all she has to do is assign products to her family and pay
  • On-resort purchases are quick and easy after enabling resort charge
  • After choosing to have the kid’s lift cards shipped in advance Alexis has one less thing to worry about.

Andrew completes important information for their upcoming trip prior to arrival.

  • Prompted by an email from Rabbit Peak, Andrew creates a customized profile for each kid’s lessons and rentals. Now there is no wait when he and his family arrives at the resort
  • During the pre-arrival process, he takes advantage of upsoldactivities at a discounted price and decides to purchase tubing tickets as well

The Jones family enjoys a fabulous start to their trip – with no waiting in lines or paperwork to complete. Now they can head straight to the lifts!

  • With their kids’ lift access cards mailed and by reusing their own cards from a previous trip, they drop the kids off at ski school, pick up their pre-teched rentals and head straight to the slopes
  • With a quick stop for snacks and sunscreen at the shop, they pay using their resort charge-enabled lift access cards and hit the slopes!

Resort Advantages

  • Increase online ticket sales by 25% plus
  • Integrate orders and customer households seamlessly with your resort’s POS, without disrupting existing day to day operations
  • Provide an integrated visual experience across your brand and ecommerce sites; guests will never know they transitioned to an ecommerce site
    • Optionally, integrate your marketing site/CMS and ecommerce into a single website
  • Update content, images, and pricing in an easy to use admin tool. Enjoy flexible product pricing setup and inventory-based pricing options. Changes are immediately presented to guests
  • Utilize modern product configuration and presentation concepts so guests no longer have to sift through hundreds of products online, and can easily take advantage of packaging and discounts.
  • Better prepare for upcoming visits as guests are forced to book online early and complete important information in advance.
  • Get insight into online behavior, shopping carts, and prospects before guests convert.
  • Portray an inspiring resort experience while guests shop through a beautiful modern and responsive store featuring high-res imagery and a design that’s true to your brand.