Follow the Jones family’s customer journey as they plan and book their trip to Rabbit Peak Resort using Aspenware Commerce.
- Alexis uses the mobile-friendly site to easily browse and add products to her cart.
- She gets exited with high resolution photos of the resort.
- Alexis uses the calendar’s pricing by day and discounts for booking in advance to accelerate trip planning.
- She saves even more by packaging lessons with tickets and rentals.
- She saves more on her tickets by reloading existing lift access cards
- Checking out is so easy when all she has to do is assign products to her family and pay
- On-resort purchases are quick and easy after enabling resort charge
- After choosing to have the kid’s lift cards shipped in advance Alexis has one less thing to worry about.
Andrew completes important information for their upcoming trip prior to arrival.
- Prompted by an email from Rabbit Peak, Andrew creates a customized profile for each kid’s lessons and rentals. Now there is no wait when he and his family arrives at the resort
- During the pre-arrival process, he takes advantage of upsoldactivities at a discounted price and decides to purchase tubing tickets as well
The Jones family enjoys a fabulous start to their trip – with no waiting in lines or paperwork to complete. Now they can head straight to the lifts!
- With their kids’ lift access cards mailed and by reusing their own cards from a previous trip, they drop the kids off at ski school, pick up their pre-teched rentals and head straight to the slopes
- With a quick stop for snacks and sunscreen at the shop, they pay using their resort charge-enabled lift access cards and hit the slopes!
- Increase online ticket sales by 25% plus
- Integrate orders and customer households seamlessly with your resort’s POS, without disrupting existing day to day operations
- Provide an integrated visual experience across your brand and ecommerce sites; guests will never know they transitioned to an ecommerce site
- Optionally, integrate your marketing site/CMS and ecommerce into a single website
- Update content, images, and pricing in an easy to use admin tool. Enjoy flexible product pricing setup and inventory-based pricing options. Changes are immediately presented to guests
- Utilize modern product configuration and presentation concepts so guests no longer have to sift through hundreds of products online, and can easily take advantage of packaging and discounts.
- Better prepare for upcoming visits as guests are forced to book online early and complete important information in advance.
- Get insight into online behavior, shopping carts, and prospects before guests convert.
- Portray an inspiring resort experience while guests shop through a beautiful modern and responsive store featuring high-res imagery and a design that’s true to your brand.